Reimbursements & recovery
Lost, damaged, and fee-error recovery workflows—built from the operation that supported Seller Locker at scale.
FBA casesEvidenceFollow-up
Built by the team that staffed Seller Locker
Your e-commerce
to-do list, handled.
Dedicated e-commerce virtual assistants experienced in Amazon, Walmart, and Shopify—backed by the operating experience of a proven 26-person Seller Locker team, from $8/hour.
26 operators
proven in live e-commerce workflows
Seller Staff / Operations
Team onlineToday's workspace
Active operators26 Full coverage
Tasks completed184 This week
Open escalations03 Manager-owned
Live workstreamView all
Suppressed listing restoredAmazon · Catalog operations
Done42 lost units documentedRecovery · Case follow-up
In progressCustomer inbox clearedShopify · Support SLA
DoneSS
Manager check-in complete
Quality reviewed · Coverage confirmed
OPERATING EXPERIENCE26
A 26-person managed team built and run inside Seller Locker's live e-commerce operation—real workflows, real accountability, not theory.
Built from experience, not theory
Experience built behind real businesses.
Seller Staff comes from hands-on experience building and managing remote teams that support real e-commerce businesses. We provide virtual assistants with specialized experience in areas like Amazon operations, PPC, marketing, customer service, and marketplace support.
✓ Amazon operations✓ PPC & advertising✓ Marketing support✓ Trained backup coverage
What we handleThe operational bench your
The operational bench your
e-commerce team has been missing.
From recurring marketplace tasks to customer-facing workflows, Seller Staff gives you focused execution without another management burden.
Catalog & listings
Flat files, variations, suppressed listings, image compliance, and content updates across your marketplace catalog.
ListingsVariationsCompliance
Customer support
Dedicated agents who learn your catalog, protect response times, and keep marketplace and DTC inboxes moving.
Inbox zeroSLAsEscalations
Marketplace operations
Account health, Seller Central management, Walmart operations, inventory monitoring, and the recurring marketplace work that keeps your business running.
AmazonWalmartShopify
Reporting & research
Clean reporting, competitor checks, reconciliation support, and decision-ready updates without chasing freelancers.
DashboardsResearchQA
Custom SOP execution
Bring the process or build it with us. We turn repeatable work into documented, managed operating rhythms.
SOPsTrainingCoverage
PPC & Advertising
Support with campaign management, optimization, reporting, keyword research, and other day-to-day advertising tasks.
CampaignsOptimizationReporting
Marketing Support
Support with email campaigns, campaign execution, research, creative coordination, and ongoing marketing tasks.
EmailCreativeResearch
Case study — Seller Locker
The experience behind Seller Staff.
Sikandar SultanOperations Manager · Seller Staff
Amazon FBA reimbursement softwareCase study — Seller LockerA 26-person operation built to support a
A 26-person operation built to support a
growing Amazon software company.
Seller Locker helped Amazon sellers identify and recover reimbursements owed to them by Amazon. As the business grew, Sikandar Sultan managed its remote operation and a team that scaled to roughly 26 people supporting the software and its sellers day to day.
Running that operation meant hiring and training people, building repeatable processes, holding a distributed team accountable, and keeping daily output consistent at scale. The management systems and real-world lessons from that team now shape how Seller Staff recruits, trains, organizes, and manages remote e-commerce staff for its clients.
26Person team managed
AmazonReimbursement software
OperationsHiring, training & management
“I've hired agencies, freelancers, and in-house. Sikandar's team is the only operation I've never had to think about. Flawless.”
How it works
From backlog to operating rhythm.
A clear four-step launch designed to get work off your plate without disrupting the business.
Map the work
We identify the recurring tasks, tools, service levels, and outcomes your business needs.
Match the operator
Seller Staff matches you with an experienced e-commerce specialist and gets them aligned with your workflows and SOPs.
Launch with oversight
Your operator starts with a manager monitoring quality, communication, and coverage.
Improve every week
You get concise updates, visible output, and a team that gets better as it learns your business.
A better staffing modelFreelancer flexibility.
Freelancer flexibility.
In-house consistency.
Managed for you.
What mattersFreelancerSeller Staff
E-commerce experienceVaries✓Matched to your needs
Management & QAYou✓Included
Backup coverageRare✓Built in
Documented SOPsOptional✓Standard
Scale beyond one seatRestart✓One team
Trusted in the work
What operators say about the team.
★★★★★
“Handed them our entire Vendor Central chargeback queue. Dispute win rate went up and I stopped thinking about it entirely.”
★★★★★
“My CS inbox went from a daily dread to inbox zero by 10am. Same agent every day—she knows our catalog better than I do now.”
★★★★★
“The reimbursement team found money Amazon owed us that our previous software missed. Paid for the whole engagement in month one.”
The practical questions
Before you add a seat.
Clear answers about how the Seller Staff model works.
Are the virtual assistants dedicated or shared?
Our core model is dedicated staffing. Your operator learns your catalog, tools, and priorities, while the management layer provides QA and continuity.
Which e-commerce platforms do you support?
The team is built around Amazon Seller Central, Walmart Seller Center, Shopify, and the surrounding operations stack. We scope your exact tools during the first call.
Who manages the day-to-day work?
You have a direct relationship with your operator, while Seller Staff handles training, supervision, quality, and escalation. You delegate outcomes—not HR.
Can you start with one role?
Yes. Start with one focused seat and expand once the workflow is proven. The operating model is designed to scale without rebuilding from scratch.
What does it cost?
Seller Staff starts around $8 per hour. We scope the schedule and workload around the support your business needs, with exact pricing and hours confirmed before launch.
How fast can we launch?
Most standard roles can launch in 7–10 business days after scope approval. Specialized workflows may take longer when deeper training or access setup is required.
What are the contract terms?
Engagements are month-to-month with no recruiting or setup fee. You can add, change, or reduce seats with 30 days’ notice.
How do you protect our data?
Operators work under confidentiality agreements with role-scoped access. We recommend separate user accounts, least-privilege permissions, password-manager sharing, and immediate access revocation at offboarding.
What kind of work should stay in-house?
Strategy, financial authority, sensitive account ownership, and final brand decisions should stay with your leadership. We take on repeatable execution and surface decisions clearly.
Ready when you areWhat could your team
What could your team
stop doing this month?
Bring us the backlog, the recurring tasks, or the role you have not had time to hire. We'll map the first $8/hour seat together.
Book a strategy call 20-minute introduction · No commitment